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Beer Lovers Protection

    1)Your financial information

      a)Beerinbox.eu/.es helps keep your transactions secure by not sharing your full financial information with sellers.

      b)Contact us (admin@beerinbox.eu) if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We'll never ask for sensitive information in an email.

      c)If there’s a problem with delivery of goods, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.

    2)Payout

      When a Claim for Beerinbox.eu/.es Buyer Protection is successful Beerinbox.eu/.es grants the Buyer the full purchase price, including shipping costs. If the original payment was made in another currency than euros (EUR), the payout amount will be in that currency. In the event that we are obliged to make a refund to you under Beerinbox.eu/.es Buyer Protection for any reason, you agree to receive the refund by way of a funds transfer to your Account. If the original payment has been funded by credit card, the amount will be charged back to that credit card.

    3)Covered Cases

      a)Items Not Received

      For a paid item, if shipment has been agreed, the item has not been shipped by the Seller, or the Seller has not complied with the Seller’s duties.

      b)Beerinbox.eu/.es Buyer Protection for items that have not been shipped does not cover items lost in transit. If the Seller can provide within the required time frame a valid proof of shipment or a respective equivalent proving shipment and/or receipt as agreed between Beerinbox.eu/.es and the Seller, Beerinbox.eu/.es will refuse to grant Beerinbox.eu/.es Buyer Protection.

      Before filing a Claim for Beerinbox.eu/.es Protection, the Buyer must allow sufficient time of at least 1 week for shipping and delivery and try to resolve the Dispute by contacting the Seller directly.

    4)Full Beerinbox.eu/.es Buyer Protection without compromises:

      a)The item significantly differs from its item description.

      b)The actual condition of the item differs significantly from condition as described.

      c)Part of the amount ordered is missing.

      It is generally recommended to try resolving any Disputes directly with the Seller, rather than filing a Beerinbox.eu/.es Buyer Protection Claim; however, please note that if you opt to resolve the issue directly with the Seller, your right to raise a Buyer Protection Claim remains subject to the requirements and timeframes set out and that it is your responsibility to keep track of these requirements and deadlines.